07. Protocol Compliance
Regulatory Alignment
01. Privacy Policy
Data Controller Identity: The data controller for RidgeVectorLabs is registered at 2000, Meir 50, Antwerpen, Belgium. For all inquiries regarding data processing, please contact [email protected].
Data Collection & Purpose: We collect personal identification information (Name, Email) and project-specific inquiries exclusively for the purpose of establishing a professional relationship and executing requested engineering services. Our legal basis for processing is the performance of a contract (Art. 6(1)(b) GDPR) and our legitimate interest in responding to business inquiries (Art. 6(1)(f) GDPR).
Data Retention: Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected. Project-related data is archived for a period of 24 months following the conclusion of the contract to ensure post-delivery support and compliance verification, after which it is securely deleted.
User Rights: In accordance with the General Data Protection Regulation (GDPR), you have the right to access, rectify, or erase your personal data. You may also object to processing or request data portability. To exercise these rights, submit a request to [email protected]. We will respond within 30 days.
Data Security: RidgeVectorLabs implements state-of-the-art technical and organizational measures to ensure the security of your data, including end-to-end encryption for all data in transit and at rest, and regular security audits of our infrastructure.
03. Refund Policy
Service Delivery & Milestones: Engineering services provided by RidgeVectorLabs are delivered according to a predefined project roadmap and specific milestones. Payments are typically structured to align with these phases.
Eligibility for Refund: Refunds are evaluated on a case-by-case basis. If a project is cancelled before the commencement of a specific phase, a full refund for that phase's fees may be issued. If work has already begun, refunds will be calculated based on the percentage of completion and the resources already allocated.
Non-Refundable Items: Once a project phase has been completed and delivered to the client, that portion of the fee is considered non-refundable. Third-party costs incurred on behalf of the client (e.g., software licenses, hosting fees, specialized tool access) are also non-refundable.
Dispute Resolution: In the event of a dispute regarding refunds, RidgeVectorLabs commits to a transparent and fair resolution process. We encourage clients to contact us directly at [email protected] to discuss any concerns before initiating formal dispute proceedings.
04. Terms of Service
Acceptance of Terms: By accessing or using the services provided by RidgeVectorLabs from 2000, Meir 50, Antwerpen, Belgium, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using our services.
Intellectual Property: Upon full payment, RidgeVectorLabs grants the client a perpetual, worldwide license to use the final delivered digital assets. All pre-existing intellectual property, frameworks, and proprietary code used in the development process remain the exclusive property of RidgeVectorLabs.
Service Modifications: RidgeVectorLabs reserves the right to modify, suspend, or discontinue any part of the service at any time. We will provide reasonable notice for any significant changes that affect the client's project roadmap.
Limitation of Liability: RidgeVectorLabs shall not be liable for any indirect, incidental, or consequential damages arising out of the use or inability to use the services. Our total liability for any claim arising from these terms shall not exceed the total amount paid by the client for the specific service giving rise to the claim.
Governing Law: These terms and conditions are governed by and construed in accordance with the laws of Belgium, and any disputes relating to these terms will be subject to the exclusive jurisdiction of the courts of Antwerp.